How do I turn off automatic payment for a full automatic ECG analysis subscription?
To manually disable automatic payment, you can use one of two methods:
- Follow the link from the letter from the "CardioCloud" service, which was received when subscribing. Also, there is a link to disconnect in every letter from the CardioCloud service that comes after the next payment is debited.
- write an email to [email protected] with a request to disconnect in any form from the address to which the subscription is linked.
The first method is optimal in terms of time (disconnection occurs immediately after clicking on the link) and reliability (for example: the letter can end up in spam).
After disabling the subscription, regardless of the chosen method, a confirmation email is automatically sent.
Automatic deactivation of the subscription is possible if it is impossible to charge the payment from the linked bank card.
Typical reasons may be:
- expiration of the card;
- blocking of payment by the bank;
- lack of funds on the card;
- account closure.
If the service cannot charge the payment, retries occur daily for 14 days. As a result of each attempt, an email is automatically sent to the email address. email associated with the subscription. After 14 days, in case of unsuccessful attempts to charge, the subscription is automatically disabled.